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JLL
Scottsdale, Arizona, United States (on-site)
1 day ago

Description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).

JOB DUTIES • Takes great pride in offering helpful, friendly service at all times • Greets and assists all guests and property personnel in an efficient and courteous manner • Defines, communicates, and maintains high standards of guest service at all times • Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels • Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. • Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants available at or around the property and Atlanta • Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
• Supports and promotes all property programs and events
• Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
• Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc • Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
• Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected
• Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
• Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets
• Corresponds with guests who require follow up or solutions
• Participates in and successfully completes all training programs.
• Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
• Tends to other administrative duties as assigned
• Acts as a property ambassador within the Center and local community to promote The property's services, amenities and events • Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests

SKILLS AND APTITUDES
• Passionate about providing exceptional service and interpersonal relationships • Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property • Communication clearly, concisely, and effectively in verbal and written form • Is a friendly and caring person • Excellent problem solving skills • Has flexible working hours and a proven record of dependability and punctuality • Able to complete multiple tasks while maintaining a pleasant and professional demeanor
• Appears polished and professional and consistently adhere to company dress code and grooming guidelines
• Follows all policies and procedures set forth in JLL and client handbooks
• Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office (required) • Able to listen and react quickly to guests', tenants', and retailers' requests • Able to prioritize tasks under pressure • Able to work with varied personalities and temperaments • Able to work as part of a team in a collaborative way • Takes initiative, self-motivated • Required to frequently sit, talk and hear • Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day

EDUCATION AND EXPERIENCE
• • Two or more years of previous high-end retail, fine dining, or VIP hospitality
• Prior experience with luxury hotel, retail or restaurant "front of house" guest service required
• Previous community involvement or networking experience is preferred

Benefits:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:
  • 401(k) plan with matching company contributions
  • Medical, Dental & Vision Care
  • 6 weeks of paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Flexible Work Arrangements may be available
  • Executive Benefits


What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Job Information

  • Job ID: 66056830
  • Workplace Type: On-Site
  • Location:
    Scottsdale, Arizona, United States
  • Company Name For Job: JLL
  • Position Title: Luxury Concierge
  • Job Function: Other
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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